Refund Policy

Our Commitment to Your Satisfaction

We stand behind every product we sell with complete confidence. Your satisfaction is not just a business objective for us — it is a core value. That is why we offer one of the most generous and straightforward refund policies in the wellness supplement industry: a full sixty-day satisfaction guarantee on every order.

If you are not completely happy with your purchase for any reason, we want to make it right.

60-Day Return Window

You have sixty calendar days from the date your order is delivered to initiate a return. This window is intentional — we want you to have enough time to genuinely experience our products and evaluate whether they are meeting your expectations.

We accept returns on both opened and unopened products within the sixty-day window. You do not need to have used the full product to be eligible for a return. However, we do ask that any products being returned still contain a reasonable amount of the original product and that the packaging is not deliberately damaged beyond normal use.

How to Initiate a Return

To begin the return process, please visit our Contact page and provide us with the following information:

• Your order number
• The name or names of the product or products you wish to return
• The reason for your return (optional but helpful for us to improve)
• Your preferred resolution — refund or exchange

Our customer support team will respond within one to two business days with detailed instructions for completing your return, including the return shipping address and any additional steps required.

Please do not return any products without first contacting us and receiving return authorization. Packages that arrive without prior authorization may experience delays in processing.

Return Shipping

For customers in the United States, we provide a prepaid return shipping label for all eligible returns initiated within the sixty-day window. You will not pay anything to send your product back to us.

For international customers, return shipping logistics and costs may vary depending on your location. Our customer support team will work with you individually to find the most practical and cost-effective return method available. In many cases, we may offer alternative resolutions such as a partial or full refund without requiring you to ship the product back, particularly when international return shipping would be impractical.

Refund Processing

Once we receive your returned product and confirm it meets our return criteria, we will process your refund within five to ten business days. Your refund will be issued to the original payment method used at checkout.

Please note that processing times may also depend on your financial institution. While we initiate refunds within five to ten business days, it may take an additional two to five business days for the funds to appear in your account, depending on your bank or credit card provider.

We will send you an email confirmation when your refund has been processed on our end so you know exactly when to expect the funds.

Exchanges

If you received a product that was defective, damaged, or different from what you ordered, we will send you a replacement at no additional cost. Simply contact us through the Contact page with your order number and a description of the issue, along with a photo if applicable, and we will arrange a replacement shipment immediately.

If you simply wish to exchange one product for another, we recommend initiating a return for the original product and placing a new order for the desired product. This is typically the fastest way to get the product you want.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used in their entirety with none of the original product remaining
• Products that were purchased as part of a clearly labeled final sale promotion
• Gift cards and store credits

Damaged or Incorrect Orders

If your order arrives damaged or if you receive an incorrect item, please contact us within seven days of delivery through the Contact page. Please include your order number, a description of the issue, and clear photographs of the damaged or incorrect items and the packaging.

We will resolve the situation as quickly as possible by either sending a replacement shipment or issuing a full refund — whichever you prefer. We take full responsibility for errors and damage that occur on our end.

Chargebacks and Payment Disputes

We always prefer to resolve any issues directly with our customers before they escalate to formal disputes. If you have a concern about a charge, please contact us first — we are committed to finding a fair resolution quickly and transparently.

Currency and Refund Amount

All refunds are issued in United States Dollars (USD) to the original payment method. If you paid in a currency other than USD, the refunded amount in your local currency may differ slightly from the original charge due to exchange rate fluctuations between the time of purchase and the time of refund. We do not control exchange rates and cannot compensate for currency fluctuation differences.

Contact Us

For any questions about returns, refunds, or exchanges, please visit our Contact page. We are here to help and will do everything we can to ensure you are completely satisfied with your experience.