Shipping Policy

Overview

We are committed to making your shopping experience as simple, transparent, and enjoyable as possible. One of the most meaningful ways we demonstrate that commitment is through our shipping policy: every order placed on our store ships completely free of charge to destinations worldwide. No order minimums. No membership required. No fine print exceptions. Free shipping, every time, for every customer.

This page outlines everything you need to know about how we process, dispatch, and deliver your orders — from the moment you click “Place Order” to the moment your package arrives at your door.

Free Worldwide Shipping — Always

We believe that geography should never be a barrier to wellness. Whether you are ordering from New York or New Zealand, from London or Lagos, from Toronto or Tokyo — your order ships free. We absorb the full cost of international logistics so that you can focus on what matters: your health.

This policy applies to all products in our catalog, all order sizes, and all destinations we service. There are no exceptions, no minimum purchase thresholds, and no promotional periods — free worldwide shipping is a permanent, unconditional feature of shopping with us.

Duties, Taxes, and Import Fees

International shipments often attract customs duties, import taxes, and other government-imposed fees that can catch shoppers off guard. We eliminate that uncertainty entirely. We cover all applicable duties, customs clearance fees, VAT, and import taxes for every international order.

When your package arrives in your country, it will clear customs without any additional cost to you. You will never receive a bill from a courier or customs authority related to your order. The amount you paid at checkout is the complete and final cost of your purchase.

Order Processing Time

Once your order is placed and payment is confirmed, our fulfillment team gets to work. All orders are processed and prepared for dispatch within one to three business days. Business days refer to Monday through Friday, excluding public holidays.

You will receive an order confirmation email immediately after your purchase is complete. Once your order has been picked, packed, and handed to our shipping carrier, you will receive a second email containing your tracking information so you can follow your package every step of the way.

During high-demand periods — such as major holiday seasons or promotional events — processing times may occasionally extend slightly beyond the standard window. We will always communicate any such delays proactively and will do everything in our power to minimize any impact on your expected delivery timeline.

Estimated Delivery Times

After your order is dispatched from our fulfillment center, estimated delivery times are as follows:

For customers in the United States, Canada, and Western Europe, most orders arrive within six to ten business days of dispatch.

For customers in other international regions, including Asia-Pacific, the Middle East, Latin America, and Africa, delivery typically takes between eight and twelve business days after dispatch.

These estimates represent typical delivery windows under normal conditions. Actual delivery times may vary based on factors including, but not limited to, the destination country’s customs processing efficiency, local postal and courier service performance, weather events or natural disasters, and periods of unusually high international shipping volume.

Tracking Your Order

Every order we ship includes tracking information. Once your order is dispatched, you will receive an email with your tracking number and a link to monitor your shipment’s progress in real time.

If you have not received a tracking email within three business days of placing your order, we recommend checking your spam or junk mail folder first. If you still cannot locate it, please reach out to us through the Contact page and we will locate your tracking information and send it to you promptly.

Incorrect Shipping Addresses

Please review your shipping address carefully before completing your purchase. We process orders quickly, and once an order has been dispatched, we are unable to redirect it to a new address.

If you realize you have entered an incorrect address, please contact us immediately through the Contact page. If your order has not yet been dispatched, we will do our best to correct the address before it ships. If the order has already been dispatched, we will work with you to find the best possible resolution.

We cannot be held responsible for orders delivered to an incorrect address provided by the customer at checkout.

Lost or Damaged Shipments

While it is extremely rare, shipments can occasionally be lost or damaged in transit. If your tracking information shows your order as delivered but you have not received it, or if your package arrives in damaged condition, please contact us within fourteen days of the estimated delivery date through the Contact page.

We will investigate the matter promptly and, once the situation is confirmed, we will either reship your order at no cost or issue a full refund — whichever you prefer. Your satisfaction is our priority, and we will make it right.

Customs and Regulatory Compliance

All products we ship comply with applicable international trade regulations. We accurately declare the contents and value of all shipments on customs documentation. Falsely declaring shipment contents or values is something we will never do, as it creates legal and financial risks for both parties.

In certain rare circumstances, local customs authorities may hold a shipment for additional inspection. Such holds are typically resolved within a few days and are not indicative of any wrongdoing. If your shipment experiences a prolonged customs hold, please contact us and we will assist in any way we can.

Currency

All prices displayed on our website and charged at checkout are in United States Dollars (USD). If you are shopping from outside the United States, your bank or payment provider will apply the current exchange rate at the time of the transaction. We do not add currency conversion fees.

Contact Us

For any questions about your shipment, tracking, or delivery, please visit our Contact page. Our customer support team is available to assist you and will respond to all inquiries as promptly as possible.